Frequently Asked Questions

Getting Started

I have an idea but no artwork — can you help?
Absolutely. We can create a custom design from scratch or clean up artwork you already have. Design services are billed at $50/hour, and your first virtual proof is included at no charge.

What information do I need to start my order?
To get things moving, we'll need:

• Garment brand, style, and colour
• Sizes and quantities
• Print locations (front, back, left chest, etc.)
• Your artwork or design concept
• Requested due date and shipping or pickup preference

How do I get a quote?
Use our online order form for instant pricing on most jobs. For custom or specialty orders, contact us directly and we'll put something together for you.

Artwork & File Setup

What file types do you accept?
We recommend vector artwork (.AI, .EPS, or .PDF) for the best print quality. We also accept layered Photoshop (.PSD) files at 300 DPI or higher, sized to the final print dimensions. If your job requires specific Pantone (PMS) colours, please include them with your artwork.

Can I get a proof before printing?
Yes — your first virtual proof is free. Additional proofs required due to client changes are $5 each. A proof without a confirmed order is $10. All change requests must be made in writing.

Garments & Products

Do you supply garments, or can I provide my own?
Yes to both. We offer a wide selection of quality wholesale apparel and can help you choose the right product for your project. You're also welcome to supply your own garments, provided they're new and suitable for printing. Customer-supplied items are printed at the customer's risk.

What brands do you carry?
We source through S&S Activewear and SanMar, giving us access to brands including Gildan, Next Level, Bella+Canvas, Comfort Colors, AS Colour, ATC, and more. Browse our brands page or ask us about a specific style.

Can I mix sizes in one order?
Yes. Your minimum is based on the total quantity across all sizes — not per size. An order of 15 pieces can include any combination of sizes you need.

Do you print on dark garments?
Yes. Dark garments require an underbase — a white layer printed first to make colours pop. This adds one additional colour to your setup cost. We'll flag this when we review your artwork.

Printing Options

How many colours can you print?
We can print up to six spot colours per location with standard screen printing. For unlimited colours or photographic artwork, DTF printing is a great option — no screen setup, no colour limits.

Can you match Pantone colours?
Yes. Include your Pantone (PMS) colour codes with your artwork submission and we'll mix ink to match. Keep in mind that screen printing ink on fabric may vary slightly from printed or digital colour references.

Ordering & Turnaround

What's your minimum order?
Our minimum is 15 pieces for all screen printing, regardless of the number of colours. Orders under 15 pieces are accepted with a $20 surcharge.

What is your standard turnaround time?
Our standard turnaround is 5–7 business days after artwork approval and receipt of garments. During our busiest season (April through mid-November), turnaround may extend to 10–15 business days.

Orders received after 12:00 PM are processed the next business day. Rush service is available for many orders — contact us before placing your order so we can confirm availability.

Do you offer rush orders?
Yes, on most orders. Contact us before placing your order to confirm availability. Rush fees are based on your required timeline and added to your total. See the fees section below for details.

Do you ship across Canada?
Yes. We ship anywhere in Canada, and local pickup is available from our Cornwall location at 1016 First St E. Local delivery may also be available — just ask.

Can I reorder a past job?
Yes. If we still have your artwork and screens on file, reordering is quick and can often reduce setup costs. While we frequently retain screens for a period after production, long-term storage cannot be guaranteed. Reach out and we'll check what we have on file.

Can my final quantity vary slightly?
Because screen printing is a production process, completed quantities may vary by up to 2% (or three pieces, whichever is greater). Orders are billed based on the quantity shipped. If production issues exceed this allowance, Tag Team Printing will replace or credit the affected items where applicable.

What if there's an issue with my order?
Please inspect your order upon receipt. Any damage or production issues must be reported within five business days of delivery.

Shop Policies & Additional Fees